Tacita de Cafe, Artesanales candle, Mexican candle

✨ Sanctuary Co. Return & Refund Policy

At Sanctuary Co., each item is handcrafted in small batches with care, intention, and quality materials. Because our products are handmade and often made to order, all sales are final.

❌ Returns & Refunds

• We do not accept returns• We do not offer full refunds• Orders cannot be canceled once they have been processed or shipped

This policy helps us maintain the integrity and sustainability of our small business.

🔁 Replacements

If your order arrives damaged or defective, we are happy to help.

To be eligible for a replacement:• Contact us within 48 hours of delivery• Provide clear photos of the damaged item and packaging• Include your order number in your message

Once reviewed and approved, a replacement item will be shipped at no additional cost.

💫 Partial Refunds (Case-by-Case)

In rare and special circumstances, we may offer a partial refund at our discretion. These decisions are made individually and are not guaranteed.

📦 Shipping & Delivery Responsibility

We take great care in packaging all orders securely; however, Sanctuary Co. is not responsible for:• Damage caused by shipping carriers• Delivery delays• Weather conditions, heat exposure, or melting• Lost, stolen, or misdelivered packages• Acts of nature or “acts of God” beyond our control

Once an order has been handed over to the shipping carrier, responsibility transfers to the carrier.

🌞 Heat & Weather Notice

Due to the nature of wax products, slight softening, sweating, or frosting may occur during warm weather or transit. This is normal and does not affect product quality or performance.

💌 Our Promise

While we cannot control shipping conditions, we promise to always treat our customers with care, compassion, and fairness. If you have an issue with your order, please reach out — we are happy to review your concern and assist when possible.

Processing Time• Orders are processed within 3–7 business days• During launches, holidays, or markets, processing may extend slightly• Custom or made-to-order items may require additional time

Shipping Method• All orders ship via USPS• Tracking information is provided once your order ships

Shipping Rates• Shipping is calculated at checkout based on weight and destination• Flat-rate shipping may be offered during select promotions

Warm Weather Shipping Notice ☀️Due to the nature of wax products, slight softening or sweating may occur during warmer months. This does not affect quality or burn performance.

Local Pickup (If Applicable)Local pickup may be available for select orders or events. Details will be provided at checkout when available.